Carpenter Smith Consulting, llc

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Benefits, Concerns & Suggestions

The process of shifting a team to engage them fully in solving a problem, looking for opportunities, or challenging the cultural norms takes practice but can be successfully started using a simple discussion framework that we call Benefits, Concerns & Suggestions.  The Benefits / Concerns / Suggestions framework is an easy to use discussion process…

Filed Under: Monday Morning Business Coach Tagged With: feedback, management, meetings

But . . . How Do I Get My Team to Participate in Meetings?

Last week we wrote a post entitled, Stop Talking! Now, Communicate and we received many responses from leaders who were having success connecting in new and much deeper ways with the people in their organizations as they stopped talking and started listening.  Through listening, they were beginning to see a level of engagement and commitment…

Filed Under: Monday Morning Business Coach Tagged With: management, meetings

Celebrating Success

We often hear complaints about bosses who only focus on what is not working and never acknowledge and celebrate what is going well.  Other clients describe their experience of bosses who have nothing to say about their performance until they have made a mistake.  Some clients even describe their belief that their bosses are lying…

Filed Under: Monday Morning Business Coach Tagged With: communication, leadership, management

Trust the Process

Often, we hear from experienced managers that they are proud to say that they have learned to “trust the process.”  Those same managers will describe that they have encouraged younger, greener mangers to do the same and have been shocked when problems arise.  Unfortunately, this advice can get less experienced mangers in trouble especially if…

Filed Under: Monday Morning Business Coach Tagged With: management

Your Drop-Down Menu

Many of you have probably seen the original Terminator (1984) movie. In it, Arnold Schwarzenegger plays a cyborg that has come back in time to kill the future savior of the world. In one scene, the cyborg is in a rundown hotel room tending to some pretty nasty wounds when the hotel manager knocks on…

Filed Under: Monday Morning Business Coach Tagged With: leadership, management

5 Steps to Effectively Attack the Problem

Last week we talked about the importance of attacking the problem and leaving the people associated with the problem intact. Today we want to offer you some guidelines for doing so effectively.  In 1981, Roger Fisher and William Ury wrote a game-changing book called Getting to Yes. They were the first to change the conversation…

Filed Under: Monday Morning Business Coach Tagged With: communication, management

Attack the Problem, Not the Person

As this week’s title indicates, we want to explore the concept of fiercely attacking a problem without attacking the person who is attached to the problem (either directly or indirectly.)  Seems reasonable, doesn’t it?  Unfortunately, for most people, it’s much harder than it sounds.  For so many of us, when we hear about a problem,…

Filed Under: Monday Morning Business Coach Tagged With: management

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